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How do you want teachers and students to feel when they walk into school every morning? Are your teachers dreading […]
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As a founder, your business relies on smart and scalable growth. Mistakes will be made, but advice from those who […]
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Early on, Angie Chang discovered that asking questions was actually the best way to influence others. One of her most […]
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9 Customer Service Phrases You Should NEVER Say 1. “I’m not sure.” There are a million better ways to respond […]
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Organizations that provide outstanding customer service, do so intentionally by creating a customer service strategy. A customer service strategy is […]
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Better omnichannel experiences mean more sales on consumer sites, but this logic is often neglected when it comes to B2B. […]
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In the realm of the customer, Customer Success is a phenomenon that is starting to carve out a niche for […]
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A WOW! moment is an experience that leaves a lasting impression on your customers. In some cases, a WOW moment […]
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Virtues are the content of our character, to name a few, there are strength, assertiveness, humility, truthfulness, determination, kindness, peacefulness, […]
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With disturbing employees engagement figures published in by Deloitte, where 88% of all people who work in this U.S feel […]
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Be careful what you wish for, because you just might get it! Yes, we all wished at some point in […]
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Over 10 years ago, I risked my stable job in the BPO industry for a yearning of more freedom and […]
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