Mystery shopping and Customer Service specialist, Claire lives to inspire global businesses to thrive by delivering exceptional customer experiences in measuring and improving employees' performances.
No 5 Top 30 Global Customer Service Guru UK Top 10 CX Influencer and CX Thought Leader 2020, with three decades of expertise in Mystery shopping and Customer Service, Claire, AKA The Busy Queen Bee, is an authority the Customer Experience Industry.
Author of 3 books; Thrive with the Hive, Thriving by Caring, and launched in September 2020, No 1 Amazon Best Seller and Hot New Release in customer service; The Secret Diary of a Mystery Shopper
Her online L&D platform BQB CX Institute offers a wide range of online and onsite training.
Her coaching programme is here to support and guide you to ATTAIN and RETAIN clients:
* Getting clarity in your purpose, vision and values,
* Attaining and attracting your ideal clients,
* Retaining and nurturing those amazing clients,
* Expanding your business, increase your personal performances and grow exponentially..
She also works on a personal level and help you transform your life and feel good in your environment, in yourself and with others:
If I give you a fish, I feed you for a day. If I teach you how to fish them, I feed you for life... Lao Tsu