Learn the fundamentals of effective communication methods to manage internal and external clients.
With virtual communication becoming the norm, digital avenues such as video calls, instant messaging and social media are now engraved in how we communicate with our everyone around us. A client focused approach has become a crucial skill in managing ALL stakeholders.
Having a solid service mindset and behavior is key in improving the quality and effectiveness of communication with both internal and external clients.
Finding the balance in supporting stakeholder emotional and mental wellbeing with positivity helps create a better and lasting relationship.
This session will give participants the ability to adopt a more client focused behavior to encourage an active communication channel.
What you will learn from this webinar?
Understand the roles you play in enhancing your client focus approach when managing the many stakeholders
Being able to develop a support mindset, behavior and skills to support positive communication outcomes
Understand the various forms of communication elements that helps solidify relationships, which includes verbal, non-verbal and written communication
Learn how to handle difficult situations and anticipate issues