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Tuesday, 09th Jun 2020 09:00 AM (SGT)
60 Mins
0 Lessons


Have you wondered why some businesses have a line of customers waiting to do business with them and some struggle?
Customer Journey Mapping could be the answer.

What is Customer Journey Mapping and why it’s important?
Customer Journey Mapping is a visual illustration of every touchpoint your customer has with your business.
We are living in a time of unprecedented innovation and change. With every new business model, customer expectations are rising and with them, the need for customer-centric strategies

Who will benefit from this
Businesses who are looking for better ways to retain and grow their customer base.
People who put humans at the centre of their business decisions.
Entrepreneurs who are looking for scalable and sustainable business models.

What you will learn from this webinar?

  • Learn how to create your own Customer Journey Map

  • 5 steps to consider when building a Customer Journey Map

  • Case study: How I used customer experience strategy to increase profit by 20%

  • Differentiate between Customer service and Customer Experience

Tuesday, 09th Jun 2020 09:00 AM (SGT)
60 Mins

Learn over immersive half day workshops with experts.